Refund Policy
Cancellation Policy
We accept order cancellations before the product is shipped or produced. If your order is canceled in time, you will receive a full refund.
Please note: We cannot cancel orders that have already been shipped.
Returns (if applicable)
We accept returns within 30 days after delivery.
To be eligible for a return:
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The item must be undamaged and in the same condition as received
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It must be in the original packaging
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You must provide a receipt or proof of purchase
⚠️ Please do not send your purchase back to the manufacturer.
Customers are responsible for the shipping costs for any returns.
No restocking fee will be charged.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email.
If your refund is approved:
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It will be processed
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A credit will automatically be applied to your original payment method within a few business days
🎁 You can keep all five bonuses, even if you decide to return the product.
Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank account
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Contact your credit card provider (posting time may vary)
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Contact your bank (processing time may cause delay)
If you’ve done all of the above and still haven’t received your refund, please contact us at: 📧 info@orthosolex.com
Return Address
To get the return address, please contact our customer service at:
📧 info@orthosolex.com